COVID-19 Update

Telemedicine can provide access and coordination of well-trained providers for those who need it.  Rapid responses to unexpected and challenging events can affect outcomes and reduce burdens on healthcare systems. With a geographically dispersed team of specialists and a flexible, remote workforce we are prepared to support you, your providers, and patients as you lead your community through the COVID-19 pandemic.

We are carefully monitoring the current healthcare needs of our partners and are prepared to adapt i to the needs of our hospital partners.  We are staying up to date on information from the World Health Organization, the Centers for Disease Control, the U.S. Department of State as well as local government and health officials in the communities we serve.

As you examine your strategies, plans, and preparations, we want to proactively share the information below in support of those efforts. We will continue to assess our plans and share relevant updates as warranted.

3 - Day Implementations

For those health systems looking to rapidly implement or expand their telemedicine programs, T1 has activated it’s GWC beta software (Get Well Connected™)―an emergency response implementation protocol that allows us to enable telemedicine for your enterprise using your providers (or T1 providers) in 72 hours. If you anticipate the need for a GWC implementation, please contact your client success executive as soon as possible. For more information and registration please email us at

Preparing for Surge Demand

We anticipate significant increases in consult demand. As a result, our leadership teams have engaged in proactive strategic planning sessions to effectively increase availability and secure additional coverage in the event of volume surges. We are also proactively cross training employees to ensure coverage across all departments.

Travel and Remote Employees

As a telemedicine provider, we understand and believe in the power of people and maintaining safety. All of our clinicians, and many of our associates, are full-time employees already working remotely. In order to reduce associate density in our central office, we have expanded our remote work guidelines and are now recommending that all team members, whose roles allow them to do so, begin working from home immediately. We have also asked our team members to restrict travel and conduct necessary business meetings virtually whenever possible.


T1’s cloud-based telemedicine platform is designed with a high degree of redundancy and geographic failover capabilities to reduce and eliminate service disruptions. We require the same degree of redundancy, data security and performance of all our operational partners. We maintain policies and procedures for responding to emergencies and natural disasters including a business continuity and disaster recovery plan.

Our executive-led COVID-19 Task Force meets daily to monitor how the situation is evolving so we can respond accordingly.

Your patients, your providers, and your ability to continue to deliver outstanding care are our top priorities and we are here to support you. Should you have any concerns, please do not hesitate to reach out to us directly.


T1 Telehealth


For updates on the Coronavirus concerning health tips, progression and regression of the virus, or coronavirus itself, visit